Troubleshooting
To view frequently asked questions about your device, go to
www.nokia.com/support.
Q: What is my password for the lock, PIN, or PUK codes?
A: The default lock code is 12345. If you forget the lock code,
contact your device dealer. If you forget a PIN or PUK code, or
if you have not received such a code, contact your network
service provider.
For information about passwords, contact your access point
provider, for example, a commercial internet service provider
(ISP) or network service provider.
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113
Q: How do I close an application that is not responding?
A: Select
Options
>
Show open apps.
, and go to the
application using the menu key. Press and hold the menu key
to open the application, and select
Options
>
Exit
.
Q: Why do images look smudgy?
A: Ensure that the camera lens protection windows are clean.
Q: Why do missing, discoloured, or bright dots appear
on the screen every time I switch on my device?
A: This is a characteristic of this type of display. Some displays
may contain pixels or dots that remain on or off. This is
normal, not a fault.
Q: Why can't my Nokia device establish a GPS
connection?
A: Establishing a GPS connection may take from a couple of
seconds to several minutes. Establishing a GPS connection in
a vehicle may take longer. If you are indoors, go outdoors to
receive a better signal. If you are outdoors, move to a more
open space. Ensure that your hand does not cover the GPS
antenna of your device. If the weather conditions are bad,
the signal strength may be affected. Some vehicles have
tinted (athermic) windows, which may block the satellite
signals.
Q: Why can’t I find my friend’s device while using
Bluetooth connectivity?
A: Check that both devices are compatible, have activated
Bluetooth connectivity, and are not in hidden mode. Check
also that the distance between the two devices is not over 10
metres (33 feet) and that there are no walls or other
obstructions between the devices.
Q: Why can’t I end a Bluetooth connection?
A: If another device is connected to your device, you can close
the connection from the other device or deactivate Bluetooth
connectivity in your device. Select
Menu
>
Settings
and
Connectivity
>
Bluetooth
>
Bluetooth
>
Off
.
Q: Why can't I see a wireless LAN (WLAN) access point
even though I know I'm within its range?
A: The WLAN access point may use a hidden service set
identifier (SSID). You can only access networks that use a
hidden SSID if you know the correct SSID, and have created a
WLAN internet access point for the network on your Nokia
device.
Q: How do I turn the wireless LAN (WLAN) off on my Nokia
device?
A: The WLAN on your Nokia device is deactivated when you
are not connected or trying to connect to another access
© 2011 Nokia. All rights reserved.
114
point, or not scanning for available networks. To further
reduce battery consumption, you can specify that your Nokia
device does not scan, or scans less often, for available
networks in the background. The WLAN is deactivated in
between background scans.
To change the background scan settings, do the following:
1 Select
Menu
>
Settings
and
Connectivity
>
WLAN
.
2 To increase the background scan time interval, adjust the
time in Scan for networks. To stop background scans,
select
Show WLAN availability
>
Never
.
3 To save your changes, select
Back
.
When
Show WLAN availability
is set to
Never
, the
WLAN availability icon is not displayed in the home
screen. However, you can still manually scan for available
WLAN networks, and connect to WLAN networks as usual.
Q: What do I do if the memory is full?
A: Delete items from the memory. If
Not enough memory
to perform operation. Delete some data first.
or
Memory
low. Delete some data from phone memory.
is displayed
when you are deleting several items at the same time, delete
items one by one, beginning with the smallest items.
Q: Why can’t I select a contact for my message?
A: The contact card does not have a phone number, address,
or e-mail address. Select
Menu
>
Contacts
and the relevant
contact, and edit the contact card.
Q: How can I end the data connection when the device
starts a data connection again and again?
A: The device may be trying to retrieve a multimedia message
from the multimedia message centre. To stop the device from
making a data connection, select
Menu
>
Messaging
and
Options
>
Settings
>
Multimedia message
>
Multimedia
retrieval
. Select
Manual
to have the multimedia messaging
centre save messages to be retrieved later, or
Off
to ignore
all incoming multimedia messages. If you select
Manual
, you
receive a notification when you have a new message in the
multimedia message centre. If you select
Off
, the device does
not make any network connections related to multimedia
messaging.
To set the device to use a packet data connection only if you
start an application or action that needs it, select
Menu
>
Settings
and
Connectivity
>
Admin. settings
>
Packet
data
>
Packet data connection
>
When needed
.
If this does not help, switch the device off and then on again.
© 2011 Nokia. All rights reserved.
115
Q: Can I use my Nokia device as a fax modem with a
compatible PC?
A: You cannot use your device as a fax modem. However, with
call diverting (network service), you can divert incoming fax
calls to a fax number.
Q: How do I calibrate the screen?
A: The screen is calibrated at the factory. If it is necessary to
recalibrate the screen, select
Menu
>
Settings
and
Phone
>
Touch input
>
Touch screen calibration
. Follow the
instructions.